Enrolment

Did you have access to sufficient information to enable you to make an informed decision about the course?	Yes No Not Applicable
Did you have access to sufficient information as to the cost of the course?	Yes No Not Applicable
Were you required to pay any unexpected charges that were not fully explained to you?	Yes No Not Applicable

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

Trainer

Course attended:
Course date (dd/mm/yyyy):

Did the trainer clearly explain what was required in order for you to successfully complete the course?	Yes No Not Applicable
Did the trainer have an excellent knowledge of the subject?	Yes No Not Applicable
Did the trainer provide assistance to you where needed?	Yes No Not Applicable
Did the trainer maintain your interest?	Yes No Not Applicable

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

Course

Course attended:
Course date (dd/mm/yyyy):

Did the course focus on relevant skills?	Yes No Not Applicable
Did the course prepare you well for work?	Yes No Not Applicable
Did the course have a good mix of theory and practical?	Yes No Not Applicable
Were the classroom learning resources up-to-date?	Yes No Not Applicable
Was the equipment used for practical training in good working order?	Yes No Not Applicable

As we develop our courses we are very interested in the views of our clients so that we produce a program that most effectively meets their needs. Can you please provide your comments on the delivery methods you feel would be most appropriate for your organisation.

Assessment

Competency assessed:
Assessment date (dd/mm/yyyy):

Was the assessment based on realistic activities?	Yes No Not Applicable
Was the assessment a fair test of your skills and knowledge?	Yes No Not Applicable
Was the assessment conducted without bias or discrimination?	Yes No Not Applicable
Did you receive helpful feedback on your assessment?	Yes No Not Applicable

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

Facilities and Catering

Was there sufficient lighting?	Yes No Not Applicable
Was the temperature adequately controlled?	Yes No Not Applicable
Were the facilities clean and well maintained?	Yes No Not Applicable
Was the catering of an acceptable standard?	Yes No Not Applicable

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

EEO and Dispute Resolution

Were you treated respectfully by all staff?	Yes No Not Applicable
Were you treated without bias or discrimination by all staff?	Yes No Not Applicable
Was your privacy and confidentiality maintained?	Yes No Not Applicable
Were you offered assistance to meet special needs, such as reading and writing?	Yes No Not Applicable
Is there any disagreement or dispute that was not adequately resolved?	Yes No Not Applicable

If you have a specific complaint please provide details below as we welcome the opportunity to become the best training provider we possibly can.

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